Returns and Refund Policy

RETURN & EXCHANGE POLICY

  • Fairdealz.pk understands that you might change your mind about a purchase. You can request a refund within 7 days of purchase (items must be unworn, in their original condition, and packaging).
  • Please include a copy of the invoice and mention the reason for returning the items.
  • Customers must return the merchandise via traceable delivery (e.g., courier or registered post) at their own expense to the provided address.
  • Delivery charges are non-refundable.
  • If the delivered item(s) do not match your order, Fairdealz.pk will bear all delivery charges for returns or exchanges.
  • Refund requests will be processed within 7 working days after receiving the returned products.
  • All returns should be sent to the designated address.
  • For further queries about returns or exchanges, please contact:

STEPS TO RETURN OR EXCHANGE YOUR ITEMS

1. SUBMIT YOUR REASON
If you wish to return or exchange any part of your online order, provide the reason for the return via our Facebook page, WhatsApp number, or helpline. Include the order number for reference.

2. REPACK MERCHANDISE
Ensure the item(s) you wish to return, along with the invoice, are securely packed for shipment.

3. SHIP TO
Return the merchandise via a traceable delivery service (e.g., courier or registered post) at your own expense to the provided address.

PRODUCTS ON SALE

Items purchased during sales are non-refundable. Please confirm the correct size and color before purchasing. However, these products can be exchanged, subject to availability.